Privacy policy
Last modified: February 7, 2025
Welcome to betterclass! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. Whether you’re subscribing to our premium ESL lesson plans or browsing our free resources, we want you to feel confident that your information is handled with care and respect. By using betterclass.net, you agree to the practices described in this policy. Please take a moment to review it, and feel free to contact us if you have any questions or concerns.
1. Information we collect
We collect personal data to provide you with our premium ESL lesson plans and to ensure a seamless experience while using our website. The types of data we collect are necessary for processing your requests, enhancing your user experience, and improving the quality of our services. Below are the categories of data we collect:
Information You Provide Directly:
- Name: To personalize your account and communication.
- Email address: To send updates, notifications, and customer support.
- Payment details: Processed and encrypted by third-party payment providers to handle billing securely.
- Account credentials: Including your username and password, to create and maintain your account.
- Billing information: Necessary for subscription billing and processing payments.
- Any other information: Such as preferences or details you provide when you create an account, subscribe to services, or contact us for support.
Information We Collect Automatically:
- IP address: To identify and troubleshoot issues with your connection or account.
- Browser type and settings: To optimize our website for compatibility with your device.
- Device type: To ensure a responsive and smooth experience across different devices.
- Usage information: Includes data such as pages viewed, links clicked, and the time spent on our website, to help us understand user engagement and improve content.
- Cookies and tracking technologies: We use cookies and similar technologies to enhance user experience, personalize content, and gather analytics. For more information, please see our Cookies Policy in Section 6.
2. How we use your information
To Provide and Improve Our Services: This includes delivering lesson plans, educational materials, and managing your account effectively. We aim to enhance your overall experience by refining our offerings based on user feedback and usage patterns.
To Process Payments and Manage Subscriptions: We use your payment details to securely process payments, renew subscriptions, and ensure that your account is up-to-date with your subscription preferences.
To Communicate with You: We may contact you with updates about your account, such as changes to your subscription, new content, or service-related notifications. We also use your information to respond to customer support inquiries and ensure that you have all the information you need to use our services.
To Prevent Fraudulent Activities and Maintain Security: We use your data to protect our website and services from fraudulent actions, ensure the security of your account, and enforce our Terms of Use. This helps us detect and prevent any unauthorized access or malicious activity.
To Conduct Analytics and Improve User Experience: We analyze how users interact with our website to identify areas for improvement and provide you with a more engaging, personalized experience. This data helps us optimize content, features, and performance across devices.
To Comply with Legal Obligations and Resolve Disputes: We may use your information to comply with applicable laws, regulations, or legal processes. Additionally, in the event of disputes, your data may be used to resolve any issues that arise in accordance with our Terms and Conditions.
3. How we share your information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
a) Service Providers:
We may share your information with trusted third-party providers who assist us in operating the website, processing payments, or providing customer support (e.g., payment processors like Plata by Mono). These providers are contractually obligated to safeguard your data and use it only for the services they provide to betterclass.
b) Legal Requirements:
We may disclose your information if required by law, court order, or legal process to protect our rights, safety, or property.
c) Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a new entity as part of the business transaction.
4. Your rights and choices
You have the following rights regarding your personal data:
- Access and Update:Â You can access and update your account information at any time by logging into your account on the website.
- Deletion:Â You may request to delete your personal information by contacting us at contact@betterclass.net. Please note that some information may need to be retained for legal or legitimate business purposes.
- Opt-out:Â You can opt-out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.
5. Data security
We use industry-standard security measures to protect your data, including encryption for payment information and secure server protocols. However, no online transmission of data can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure or warrant its absolute security.
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us to:
- Remember your login credentials.
- Personalize your experience by tracking preferences.
- Analyze traffic and usage patterns on the site.
You can adjust your browser settings to refuse cookies, but doing so may limit certain features and functionalities of the website.
7. Subscription and payment data
When you purchase a monthly or annual subscription, your payment information is securely processed by third-party payment gateways (e.g., Plata by Mono). betterclass does not store your payment card details. All payments are handled with strict adherence to PCI-DSS (Payment Card Industry Data Security Standard) compliance to ensure your financial information is secure.
8. Third-party links
Our website may contain links to external websites or resources, such as social media platforms or payment processors. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing any personal data.
9. Children’s privacy
betterclass is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can promptly delete it.
10. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the “Last Updated Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact us
If you have any questions about this Privacy Policy or your personal data, please contact us at: contact@betterclass.net